Terms of Sale

Ordering Products:
After placing an order, you will then receive an email from us acknowledging that we have safely received it and are sending out your order. The contract between us will only be made when we send you this email to confirm acceptance. We will not charge your debit/credit card until we have despatched your order.

Availability
All items are subject to stock availability. We will inform you as soon as possible if, for any reason, the Products you have ordered are not available.

Ordering Errors
You are able to make changes to your order up to the point at which you click on the ‘submit order’ button on the Payment & Confirm section of the checkout process.

Prices
The price of any Products will be as quoted on our site, except in cases of obvious error. Please be aware that these prices exclude delivery costs, which will be added to the total amount due. .Due to the number of Products on our site, it is always possible that some of the Products listed on our site may be incorrectly priced, despite our best efforts. We will normally verify prices as part of our order-handling procedure so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment
We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express credit and Charge Cards, Switch/Maestro debit cards, Delta debit cards, Visa Electron cards. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.

Delivery
Although we can deliver internationally, delivery to these locations may take a little longer. When you have chosen the Products you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process.

Delivery Charges

Although we will make every reasonable effort to ensure your Products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, delivery charges will not normally be refunded.

TERMS OF WEBSITE USE

This section tells you about the terms and conditions (Terms of Use) on which you may use our website www.oandl.co.uk (our site), whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.

Purchasing Products Through Our Site
The purchase of products through our site is governed by our terms and conditions of supply.

Your Information
When ordering any products from our site, you will be asked to complete a registration process. Information that you provide on our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. From time to time we may make other services available which also require registration .We process information about you in accordance with our privacy policy. By using our site, you consent to such processing.

Liability
Your use of our site and our liability for products which you may purchase through our site is subject to limitations and exclusions under our terms and conditions of supply. We have taken every care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can .To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our site, any website linked to it and any materials posted on it.

PRIVACY POLICY

Privacy Policy Statement
At Oranges & Lemons we take your privacy very seriously and treat all your Personal Information as confidential. Our privacy policy statement is given below.

Your Information
We will only use stored information about you in accordance with our privacy policy. By using our site, you consent to such use.

Information Collected
When setting up an account, you will be asked to provide us with your name, billing address and delivery address details, your email address and a password. We will also require your credit/debit card details, when you are placing an order.

Disclosure of Your Information
We will not disclose your information to any third party

Changes To Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.